About My IT Support
We understand Business because we are in Business.
My IT Support are a Brisbane based IT support company, with a focus is on small to medium business from single sole traders onwards. We offer a heuristic approach to business Information technology needs covering a wide range of practical and cost effective solutions. These include computer support, web and online cloud services and business software. We understand business needs because we are a business. There are a host of marvelous products in the market that are simply out of reach of developing businesses. But there are also alternatives available that can deliver the same productivity levels at the right price and that's where we come in.
Summary of Services include:
- Computer system repairs and maintenance
- Windows and software troubleshooting
- Networking problems including wireless networks
- Advice on Accounting software
- Advice on Customer Relations Management software
- Advanced workplace tools utilising server and cloud based technologies
- Web services including website's, hosting and email management
- Affordable data recovery
- Mobile phone email, calendar and contact solutions.
- Internet and network security.
Fast, Expert Repairs.
We understand how vital your computer network is to your business. So, we will do everything in our power to handle your computer problem on the day you call. We can do this via secure remote access, or if the problem can’t be handled remotely, one of our expert computer technicians will visit you. Our technicians pride themselves on getting the problem fixed right first time.
No Geek Speak.
You deserve to get answers to your questions in plain English. Our computer technicians will not talk down to you to make you feel stupid because you don’t understand their “geek speak”.
Satisfaction Guarantee.
We want every client to be completely satisfied with our services. We will “go the extra mile” to ensure you are satisfied with our work.
No Unpleasant or Unexpected Surprises
You should expect that no damage will be done to your network or your data. Before we start working on your computer or network, our computer technician will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, we will explain them to you in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machines.
All Projects Completed On Time and On Budget
When you hire us to complete a project, we will outline all charges up front. Some incompetent or unethical technicians will want to charge you for “unforeseen expenses” because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why we guarantee all projects to be done on budget, as well as on time.
Accurate Billing – Guaranteed.
Every bill you receive from us is guaranteed to be accurate and detailed. You’You will know exactly what you are paying for, and all charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for.
